| We are sorry to inform our Kentucky and Tennessee patients that until further notice we will be unable to ship there. We assure everyone that we are working very hard to resolve this issue and greatly appreciate your patience and sympathize with your situation. Please email customer service with any questions or concerns. |
|
Q: How much does it cost to become a Member?
A: Membership is FREE. Fedxmeds is a public site/service, available to anyone whom qualifies for use of this site/service, and meets/compiles with the requirements of this site/service as so stated.
Q: Is my personal information safe?
A: Yes - All data is collected by SSL 512bit Key (this displays the padlock at the bottom of the page and is the highest form of web security) most Banks only use SSL 128bit. Also your personal information is held on a secure database server.
Q: Will you share my personal information with anyone else?
A: No - We will not share your personal information with any other company. We do make your medical information available to the physician, and only the physician can access and view your medical records.
Q: After I schedule a consultation, how and when do I speak with the physician?
A: Most appointments are available within 24 hours of booking. During the process of booking your consultation appointment, you will be given several dates and times to select from. For your convenience, we have appointments available some evenings and on Saturday. Each appointment has a one-hour window and our physician will call you promptly during your selected hour, at the contact phone number you provide. You will receive an email confirming the date and time of your appointment.
ALL appointment times are scheduled in the Eastern Time Zone.
Q: How do I change my name, address and/or email address?
A: You may change your address, and other personal information, at anytime on our website. Simply log on to the site, and select the "My Details" option at the top of the page. Your email address is your user name, and cannot be changed by you. Your name cannot be changed by you either. If you need to change your email address, or name, please contact Customer Service through our Secure Message Area, and we will change it for you. (see "How do I contact Customer Service" below)
Q: How do I contact Customer Service?
A: Members should contact us through our Secure Message Area. Once you have signed on, using your Username and Password, select the Contact Us option at the top of the page. You will receive an email notifying you your message has been replied to. Please sign back on to our website, and select the Secure Message Area option at the top of the page. Here you will be able to view and reply to our repsonse.
We use our Secure Message Area, as this prevents the possibility of someone else viewing your message, that conventional email presents.
Non-Members may send us a message by selecting the Contact Us option at the top of our Home Page. This is conventional email, and we recommend our members use ONLY our Secure Message Area.
We monitor the Secure Message Area 24 hours a day, and most query's are replied to within a few hours.
Q: How much does it cost to have a consultation?
A: The consultation fee is $120 which will be split over 3 payments of $40. This fee will be added to the cost of your meds on each fill.
Q: What if the Physician fails to prescribe medication, or I cancel my appointment?
A: If the Physician fails your request for medication, or if you cancel your consultation for any reason, any money that you have paid will be fully refunded.
If you are unable to keep your scheduled appointment, it can be rescheduled for you at no additional cost to you. Please contact Customer Service if you miss your appointment, or need to reschedule. (see "How do I contact Customer Service" above)
Q. When Can I expect my order?
A: The pharmacy will fill your order the same day if you have an AM appointment, if you consultation is PM the pharmacy will fill next day. We will email you your tracking number and COD total as soon as your order has shipped.
Q: Can I obtain a prescription medication without a prescription?
A: No - It is not legal to obtain prescription medications without a prescription. All legitimate pharmacies, including those used by Fedxmeds.com, must receive a prescription request from a physician licensed to practice medicine in the United States, before prescription medication may be dispensed to you.
Please be cautious of any online service offering to provide prescription medication without a prescription from a licensed physician, it is not legal.
Q: What if I need more than one medication?
A: Our physicians are not restricted to prescribing more than one medication. Based on your consultation and condition(s), your medical history, and medical records, our physicians will issue more than one prescription.
Q: How do I dispose of prescription medications?
A: The safest method of disposal is to flush the medication down the toilet. This will prevent children and pets from coming in contact with it. Always dispose of medications that are no longer stored in their original containers to avoid confusion and the risk of unknowingly taking the wrong medication.
Q: How do I know if I'm allergic to my medication, and what should I do?
A: Usually the reaction starts with a rash, either local or generalised. If you have difficulty breathing, seek medical assistance immediately by calling 911 or go to the nearest Emergency Hospital. It is helpful to bring the medication with the bottle to the facility. This will let the attending physicians know what caused the allergic reaction.
Always inform your physician of any known allergies you have during your consultation.
If you have questions or concerns about drug interactions with allergies, contact your pharmacist.
Q: What if I need to change my prescription?
A: You must contact the Customer Service through our Secure Message Area immediately following your doctor consultation. Once your prescription(s) has been shipped from the pharmacy, it cannot be changed and cannot be returned.
(see "How do I contact Customer Service" above)
The doctor does not permit any changes to active prescription(s).
Q: What is the minimum age?
A: To order a consultation from this site you must me at least 21 years of age. You must provied a copy of your Photo ID prior to your physician consultation appointment.
Q: May I use another person's credit card?
A: Yes. Contact Customer Service for Instructions. DO NOT use a credit card other than your own PRIOR to contacting Customer Service for instructions or the system will cancel your consultation and prescription.
(see "How do I contact Customer Service" above)
Q: What if I need the doctor to call me at a different phone number?
A: If you will not be at the phone number you entered during the booking process, please contact Customer Service though our Secure Message Center.
(see "How do I contact Customer Service" above)
A message will be attached to your file, which the doctor will read prior to your scheduled appointment time. Please be certain to do this a minimum of 12 hours prior to your scheduled appointment.
When contacting Customer Service with contact phone number changes, please allow ample time before your scheduled appointment, for us to view your message and forward it to the doctor. Failure to allow ample time, may result in your consultation having to be rescheduled.
Q: How do I order my refills?
A: We are presently enhancing our software, which will make refill ordering fast and easy for our members. While we complete these improvements, in the meantime our members MUST contact their pharmacy directly for all refill requests. Refills are not automatically processed and MUST be requested.
Q: What type of Medical Records are required?
A: In order for us to maintain legal guidelines, you must fax evidence of your existing medical condition, prior to your consultation. The doctors require documents that substantiate the condition(s) for which you are consulting and must not be more that 1 year old. We do not need your entire medical history.
Please fax these medical records to our toll-free number: 1-888-522-7364.
You must also fax a copy of your Photo ID.
Please insure your fax is clearly marked with your name and Fedxmeds member number.
(Your member number is printed on the top of the confirmation email you receive after scheduling a consultation, and is located at the top of your My Details.)
We use an electronic capture for faxed medical records, and only the doctor can access and view your medical records.
Q: How will I know when my medications expire?
A: A drug's shelf life is the length of time after a drug is manufactured that it is guaranteed to be fully potent and safe. The average shelf life for most drugs is about two years. However, some drugs may have shelf lives significantly longer or shorter than this.
Several factors can affect shelf life: Some drugs are sensitive to light, air, temperature, or moisture. The bathroom is probably the worst place to store medicines, where moisture and temperature can affect their stability.
All prescription and most over-the-counter drugs have an expiration date printed on the label by the manufacturer, which indicates the end of the drug's shelf life. After that time, you cannot be sure that the medication is 100% potent or safe.
Be sure to always check the expiration date printed on the bottle or hand written on the prescription label by the dispensing pharmacy. If no expiration date is present, it is recommended that you properly dispose of the drug in question and obtain a fresh supply.
Q: What if I need to change my appointment time?
A: Please contact Customer Service 24 hours prior to your scheduled appointment through our Secure Message Area (see "How do I contact Customer Service" above)
Q: May I pay for my Physician Consultation other than by Credit Card?
A: No - The physician accepts Visa, MasterCard or American Express for consultation fee payment. Debit/Check cards containing a Visa or MasterCard Logo is also accepted.
If you do not currently possess an acceptable credit card, you may choose to purchase a ' Pay-As-You-Go' Visa or MasterCard Debit Card from your local retailer or bank.
Q: May I pay for my medication by COD?
A: Yes - Please contact your pharmacy immediately following your physician consultation appointment. Customer Service can provide you further information in our Secure Message Area (see "How do I contact Customer Service" above)
Q: How do I change my credit card information for my medication?
A: Please contact your pharmacy directly to change your billing information for your medication. Customer Service can provide you further information in our Secure Message Area (see "How do I contact Customer Service" above)
Q: Where do I find my Fedxmeds Membership Number?
A: Your Fedxmeds Membership Number will be printed above your name on the email you receive confirming your consultation appointment. This email is sent to you, immediately following the completion of a successful booking.
You may also find your Membership Number by selecting the My Details at the top of any page.
Q: What times are appointments available?
A: Presently, our doctor(s) have Consultation Appointments available:
Monday - Friday. 10:00am-5:00pm/EST
Members are given the option of selecting your appointment date and time during the booking process. (subject to availability)
Please note: ALL appointment times are scheduled in the Eastern Time Zone Be certain to convert this to your Local Time Zone.
Q: Why aren't my refills listed on my History Page?
A: We are presently adding enhancements to this area of our Website.
Your refills are maintained by your pharmacy and remain fully intact even though you may not see them listed on your History Page, while we complete our software improvements.
For information regarding requesting refills, please(see "How do I order My refills?" above).
Q: I am using AOL, and having problems, what do I do?
A: If you are using AOL, and experiencing difficulties with some pages on the site, or remaining connected, UPGRADING TO THE LATEST VERSION OF AOL 9.0 will resolve this issue in most cases.
If you continue to have difficulties accessing our site, or parts of our site while using AOL, kindly follow this simple procedure to provide you full uninterrupted access to our site.
After you sign on to AOL:
1) Minimize AOL (click once on the "_" button in the top right corner)
2) Launch your Internet Explorer Browser (it is the large lower-case blue "e" on your desktop)
3) Type www.fedxmeds.com in the white address bar.
4) Press Enter, or click on Go.
You will then be able to access all areas of our site without any further difficulties or interruptions.
Q: How do I Enter My Discount Code?
A: Select the My Details from the top of the page.
Enter your Discount Code in the space provided. (do not use " " 's)
Discount Codes ARE case sensitive.
Click on Update Details.
Your Discount Code MUST be entered PRIOR to booking your Consultation Appointment for the Discount to Apply.
Once your Discount Code is properly entered, your discount amount will automatically apply.
Please Note: Discount Codes cannot be combined. You may only use one discount code at a time.
|
